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Top > 2009 Call Center Conference > 2009 Call Center Conference Bundle |
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2009 Call Center Conference Bundle
PRICE: 274.95 / 274.95 / $274.95
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2009 Call Center Conference
The Call Center Conference addresses a large number external and internal factors with new ideas and relevent solutions. Three tracks are being offered: Executive, Managers and Lending. Join your peers from across the U.S. and Canada and listen to speakers address needs that are specific to your position.
Included in this bundle:
- Opening keynote - Joanne Smikle - Improvement, Innovation & Ingenuity - Jump-Starting Spectacular Perfomance
- Keynote - Patrick Adams - Moving Ideas into Action
- General Session- Brett Christensen - How to Compete in Today's Lending Environment
- Managers track session I - Patrick Hughes - Commodity to Quality - Building "Wow" in your Contact Center Through an Effective Quality Assurance Solution
- Managers track session II - Darryl Flores - Who's Doing What? An Overview of Efective Contract Center Organizational Structures
- Managers track session III - Denny Graham - Indexed Balanced Scorecards Made Easy
- Executive track session I - Brett Christensen - Successful Employee Incentive Programs
- Executive track session II - Denny Graham - Evaluating Your Call Center's Sales and Service Culture Effectiveness
- Executive track session III - Jim Vitali - Congratulations! You Just Took over the Contact Center… Now What?
- Lending track session II - John Knoll & Rober Israelite - Lending in your Call Center - Ensuring a Complete Member Experience
- Lending track session III - Jen Franta - Two Birds & One Loan Application: Making the Most of the Time You Have with Your Member
- Closing Keynote - Jim Mathis - Reaching Beyond Excellence
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