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2009 Call Center Conference
The Call Center Conference addresses a large number external and internal factors with new ideas and relevent solutions. Three tracks are being offered: Executive, Managers and Lending. Join your peers from across the U.S. and Canada and listen to speakers address needs that are specific to your position.
This conference covers everything starting with “Increasing Your Member Service to New Levels of Excellence” by Dr. Jerry Teplitz. Executives: learn about “Successful Employee Incentive Programs” from Brett Christensen. Managers: you’ll take back plenty of ideas in “Who’s Doing What? Effective Organizational Structures” with Darryl Flores. The Lending Track is packed with information such as “Lending in your Call Center- Ensuring a Complete Member Experience” by John Knoll and Robert Israelite.
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